Terms of Service and Sale

1. About Rozelie and These Terms

This website is operated by Rozelie. Throughout these Terms, “Rozelie,” “we,” “us,” and “our” refer to that business.

These Terms of Service and Sale govern your use of our website and purchases made through it. They should be read together with our Privacy Policy, Refund Policy, and any additional terms clearly presented with a particular offer.

By using our website or placing an order, you agree to the applicable Terms. If you do not agree, please do not use the website or place an order.

Our online store is hosted on Shopify, which provides the ecommerce platform used to offer and sell our products.

For questions about these Terms, contact info@rozelie.com.

2. Eligibility and Acceptable Use

To place an order, you must be legally able to enter into a binding contract in your jurisdiction.

You agree to use our website and products only for lawful purposes. You must not:

• Violate applicable laws or the rights of others.

• Submit false, misleading, or fraudulent information.

• Upload viruses, malware, or other harmful code.

• Attempt to access accounts, systems, or data without authorization.

• Interfere with the operation or security of the website.

• Collect other users’ personal information without permission.

• Copy, resell, or commercially exploit website content without our written authorization.

We may restrict or suspend access where reasonably necessary to address misuse, fraud, security concerns, or a breach of these Terms.

3. Website Information and Product Descriptions

We aim to keep product descriptions, pricing, and other website information accurate and current. However, errors or omissions may occasionally occur.

Product images are provided for reference. Colors and appearance may vary depending on your screen settings, lighting, or packaging updates.

We may correct inaccurate information and update website content. If an error affects an existing order, we will contact you where appropriate and explain the available options, subject to applicable law.

4. Products and Availability

Products may be available exclusively online and may be offered in limited quantities.

We may limit quantities, restrict sales to certain locations, or discontinue products. If we cannot fulfill an order that has already been paid for, we will notify you and refund the amount paid for the unavailable items.

Refund requests are handled under our Refund Policy and any applicable statutory rights.

5. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products under these Terms.

A contract of sale is formed when we send an order confirmation accepting your order. A payment notification or automated acknowledgment of receipt does not, by itself, constitute acceptance.

We may decline an order for legitimate reasons, including product unavailability, suspected fraud, payment issues, or restrictions affecting delivery.

If we cancel an order after payment has been collected, we will refund the canceled items and any associated charges that are refundable under applicable law.

Please check your order details carefully before submitting your purchase. If you need to request a change or cancellation, email info@rozelie.com promptly. Changes may not be possible once processing or fulfillment has begun.

6. Prices and Payments

The applicable price and currency are displayed at checkout. Any shipping charges and applicable taxes collected by us will be shown before you complete your purchase.

We may change prices for future purchases. Price changes do not alter an order we have already accepted. Changes to subscription pricing are addressed in the subscription section below.

By providing payment details, you confirm that you are authorized to use the selected payment method and that your information is accurate.

Payments are processed through third-party payment providers. Your bank or payment provider may apply additional charges, such as currency conversion or international transaction fees.

Please keep your billing address, contact information, and payment details current.

7. Subscriptions and Automatic Renewals

Subscription enrollment

Some products may be available as a subscription. A subscription applies only when you select or expressly agree to a subscription offer during checkout.

The subscription price, billing frequency, and any introductory offer conditions will be presented before purchase.

Recurring payments

By enrolling in a subscription, you authorize recurring charges to your selected payment method at the frequency disclosed at checkout, such as every 30 days or another interval you select.

Your subscription will continue until canceled. The recurring amount will reflect the agreed subscription price, together with any applicable taxes and shipping charges disclosed for the subscription.

Managing and canceling your subscription

You may request cancellation at any time by emailing info@rozelie.com. Where available, you may also manage or cancel your subscription through the customer portal.

To avoid the next recurring charge, submit your cancellation request before your next scheduled renewal. We will use the time your request is received when determining whether it was submitted before renewal.

Cancellation stops future renewals and takes effect at the end of the current billing period. If a renewal charge has already been processed, cancellation alone does not reverse that charge or cancel an order already being fulfilled. Refund eligibility is assessed separately under our Refund Policy and applicable law.

Subscription guarantee period

For subscription purchases, our 60-Day Money-Back Guarantee begins on the confirmed delivery date of the first subscription order.

Subsequent renewals do not restart or extend this guarantee period. Recurring charges processed after this period are not covered by the voluntary guarantee.

Forgetting to cancel a subscription does not, by itself, establish eligibility for a refund under the guarantee. This does not affect any statutory rights you may have.

Payment information and failed payments

You are responsible for keeping your payment details accurate. Where supported by your payment provider, updated card details may be supplied through an account updater service.

If a recurring payment fails, we may contact you to update your payment information or suspend further subscription shipments.

Subscription changes

If we change your subscription price or other material recurring terms, we will provide advance notice and any choices or consent process required by applicable law. You may cancel before the change takes effect.

8. Shipping and Delivery

We will arrange delivery to the shipping address supplied with your order. Available shipping methods and charges are displayed during checkout.

Delivery times are estimates unless expressly stated otherwise. If a significant delay occurs, contact info@rozelie.com for assistance.

Please provide a complete and accurate delivery address. If you discover an error, notify us as soon as possible.

Responsibility for loss or damage during delivery will be determined by applicable law. Nothing in these Terms removes rights you may have if an order is lost, damaged, or not delivered.

9. 60-Day Money-Back Guarantee

We offer a 60-Day Money-Back Guarantee, subject to our Refund Policy.

To request a refund under this guarantee:

• Email info@rozelie.com within 60 days of the confirmed delivery date.

• Include your order number and the email address used for the purchase.

• Submit your request within the applicable guarantee period.

Shipping and handling fees are non-refundable under this voluntary guarantee.

You do not need to return your product, and we do not accept physical returns under the guarantee.

For subscription purchases, the guarantee period is measured from delivery of the first subscription order, as explained in Section 7.

Requests made outside the applicable period are not covered by this guarantee. However, this policy does not limit any rights or remedies available under applicable consumer protection laws.

Please refer to our Refund Policy for the complete guarantee terms.

10. Product Information and Health Content

Any health or wellness information on our website is provided for general informational purposes. It is not a substitute for individualized advice, diagnosis, or treatment from a qualified healthcare professional.

Always follow the product label, usage instructions, and relevant warnings. Contact a qualified healthcare professional if you have questions about whether a product is suitable for you.

Individual experiences and results may vary. Testimonials and customer stories describe personal experiences and do not guarantee that every customer will obtain the same outcome.

Nothing in this section excludes any express product commitment or statutory obligation that applies to your purchase.

11. Third-Party Services and Links

Our website may include links to third-party websites or access to services operated by other providers.

Those providers operate under their own terms and privacy practices. We do not control their content or services, and the inclusion of a link does not automatically constitute an endorsement.

This section does not exclude any responsibility that cannot lawfully be excluded.

12. Reviews, Feedback, and Other Submissions

If you submit a review, comment, suggestion, or other content, you confirm that you have the right to share it and that it does not infringe another person’s rights.

You grant Rozelie a non-exclusive, royalty-free license to use, reproduce, and display that content in connection with our business, subject to applicable law and our Privacy Policy.

We will not knowingly edit a review in a way that materially misrepresents its meaning.

Submissions must not contain unlawful content, personal information shared without permission, malicious code, or false claims. We may remove content that violates these requirements.

13. Privacy

Our collection and use of personal information are described in the Privacy Policy available on our website.

Please review that policy to understand how we handle information relating to your account, orders, support requests, and marketing preferences.

14. Electronic Communications and Optional SMS

We may send emails relating to your orders, payments, subscriptions, account, and support requests.

Where we offer an SMS program, its purpose and applicable consent terms will be presented when you enroll. Marketing messages will be sent only where the required consent or other lawful permission exists. Consent to marketing messages is not a condition of purchase.

Message frequency may vary, and your carrier’s message and data rates may apply. You may opt out of an SMS program by replying STOP or by using another unsubscribe method provided with the messages.

SMS opt-in information and consent will not be sold or shared with third parties for their own marketing purposes. We may share information with service providers as necessary to operate the messaging service, as described in our Privacy Policy.

For assistance, email info@rozelie.com.

15. Intellectual Property

Unless otherwise stated, the website’s text, branding, graphics, images, and design are owned by or licensed to Rozelie.

You may use the website for personal, non-commercial purposes. Any other reproduction, distribution, modification, or commercial use requires permission from the relevant rights holder.

16. Website Availability and Liability

We aim to keep the website available and functioning properly, but we cannot guarantee uninterrupted or error-free access.

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from website use.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, or removes mandatory consumer guarantees, statutory warranties, or remedies.

Our express commitments, including the 60-Day Money-Back Guarantee, remain subject to their stated terms.

17. Events Beyond Our Reasonable Control

Events beyond our reasonable control may affect our ability to perform our obligations. Examples include severe weather, natural disasters, transport disruptions, telecommunications failures, or governmental restrictions.

If such an event affects your order, we will take reasonable steps to communicate the issue and reduce its impact. Any rights you have to cancellation, reimbursement, or other remedies under applicable law remain unaffected.

18. Suspension and Termination

We may suspend or terminate website or account access where reasonably necessary to address a material breach of these Terms, unlawful activity, or security risks.

Termination does not remove obligations already incurred or affect rights relating to purchases already made.

Closing an account or ceasing to use the website does not itself cancel an active subscription. Please use the cancellation process in Section 7.

19. Applicable Law and Disputes

These Terms are subject to applicable law, including any mandatory consumer protection rules that apply to your purchase.

If you have a complaint or dispute, contact info@rozelie.com with your order details and a description of the issue so we can investigate.

Nothing in these Terms prevents you from bringing a claim before a competent court or using any dispute resolution process available to you under applicable law.

20. Changes to These Terms

We may update these Terms from time to time by posting a revised version on our website.

Updated Terms apply prospectively and do not retrospectively change accepted orders. Material changes affecting an existing subscription will be communicated in accordance with applicable notice and consent requirements.

21. General Provisions

These Terms, together with the policies and purchase terms incorporated into them, form the agreement governing your use of the website and purchases from Rozelie.

If a provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure to enforce a provision on one occasion does not waive the right to enforce it later.

22. Contact

For questions about these Terms, orders, refunds, or subscriptions, contact:

Rozelie
Email: info@rozelie.com