60-Day Money-Back Guarantee

At Rozelie, we want you to feel confident about your purchase. That’s why we offer a 60-Day Money-Back Guarantee, subject to the terms below.

Requesting a Refund

If you are not satisfied with your purchase, email us at info@rozelie.com within 60 days of the confirmed delivery date. Please include your order number and the email address used at checkout so we can locate your order.

The following conditions apply to refunds under this guarantee:

• Your refund request must be submitted within 60 days of delivery.

• Requests submitted after this period are not eligible under this guarantee.

• Shipping and handling charges are non-refundable.

• You do not need to return your product. We do not accept physical returns under this guarantee.

Exclusions

Our voluntary money-back guarantee does not cover:

• Requests received after the applicable 60-day period.

• Subscription renewals or recurring charges processed after the 60-day guarantee period described below.

• Requests that do not meet the conditions of this policy.

Subscriptions and Recurring Payments

Automatic renewals

If you purchase a subscription, it will renew automatically unless canceled. Your selected payment method will be charged every 30 days, or according to the billing frequency you choose at checkout. By placing a subscription order, you agree to the recurring billing terms presented at checkout and our Subscription Policy.

Guarantee period for subscriptions

For subscription purchases, the 60-day guarantee begins on the confirmed delivery date of your first subscription order. Subsequent renewals do not restart or extend this period. Renewal charges processed after this period are not covered by this guarantee.

Managing or canceling your subscription

You may cancel your subscription at any time by emailing info@rozelie.com. To prevent your next recurring charge, submit your cancellation request before your next scheduled renewal.

Cancellation takes effect at the end of your current billing period and stops future renewals. Canceling a subscription does not automatically refund charges already processed; refund requests are assessed separately under this policy.

You are responsible for managing your subscription and requesting any changes or cancellation before renewal. Forgetting to cancel does not, by itself, qualify a charge for a refund under this guarantee.

Keeping payment details current

Please ensure your billing and payment information remains accurate and up to date, including your billing address, card number, and expiration date. You can update your details through the customer portal, where available, or contact us at info@rozelie.com for assistance.

Your Consumer Rights

This guarantee is offered in addition to any rights you may have under applicable consumer protection laws. Nothing in this policy limits or excludes statutory rights, including any applicable rights relating to withdrawal, faulty goods, or refunds.

Acceptance of This Policy

By completing a purchase on our website, you acknowledge this Refund Policy and the conditions of our 60-Day Money-Back Guarantee.

For questions or refund assistance, contact info@rozelie.com.