Shipping policy

Shipping Policy

At Rozelie, we aim to prepare your order promptly and keep you informed throughout its journey.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing includes preparing, packing, and handing your order to the shipping carrier.

Orders are processed Monday through Friday, excluding public holidays.

Shipping and Delivery Times

Once your order has been shipped, the estimated transit time is 5–8 business days.

Please allow for both processing and transit time:

  • Order processing: 1–3 business days.

  • Shipping transit: 5–8 business days after dispatch.

  • Total estimated delivery: 6–11 business days after payment confirmation.

These timeframes are estimates, not guaranteed delivery dates. Carrier disruptions, customs inspections, severe weather, or peak shipping periods may occasionally affect delivery.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping Confirmation and Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking details.

Please allow 24–48 hours for tracking information to become available or update after dispatch.

Delayed or Missing Deliveries

If your order has not arrived within the estimated delivery window, or tracking indicates a delivery issue, contact us at info@rozelie.com with your order number.

We will help investigate the shipment and work with the carrier to resolve the issue. Nothing in this policy limits your rights under applicable consumer protection laws.

Subscription Orders

Subscription orders follow the same processing and shipping estimates as one-time purchases.

To manage or cancel your subscription, email info@rozelie.com before your next scheduled renewal. Where available, you may also use your customer portal.

Canceling a subscription stops future renewals but does not automatically cancel an order that has already been processed.

Shipping Address

Please check that your delivery address is complete and accurate before placing your order.

If you notice an error, contact us immediately at info@rozelie.com. Address changes may not be possible once your order has been dispatched.

If a shipment is returned because an incorrect or incomplete address was provided, additional delivery time and reshipping charges may apply. We will confirm any applicable charges with you before arranging another shipment.

Contact Us

For questions about shipping, tracking, or delivery, email info@rozelie.com. Include your order number so we can assist you promptly.